Technology and Digital

Lead UX Researcher

I ensure software products meet users needs and optimise their experience

Analytical
Creative
Flexible
Focused
Passionate

About this role

Communication
Critical-thinking
Enthusiasm for learning
Intercultural competency
Problem-solving
Project management
Teamwork

A User Experience Researcher is responsible for ensuring end users of a software are represented in the product design and development process in order to provide an optimal solution for them. They work alongside Product, Design and Technology roles to ensure customer-centric, evidence-based decisions are made throughout the process.

The following duties are common:

- Conducting interviews with users to understand their needs and pain points;

- Conducting surveys to assess customer satisfaction and gather customer feedback at scale;

- Usability testing of design prototypes or early stage product builds to ensure the software is usable;

- Interpreting analytics data and other types of data to inform product design and development decisions;

- Producing visual artefacts for Product & Design to help inform the overall Product strategy, such as user personas, journey maps, customer workflows.