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Technology and Digital

Lead UX Researcher

I ensure software products meet users needs and optimise their experience
  • Analytical
  • Creative
  • Flexible
  • Focused
  • Passionate

About this role

  • Communication
  • Critical-thinking
  • Enthusiasm for learning
  • Intercultural competency
  • Problem-solving
  • Project management
  • Teamwork

A User Experience Researcher is responsible for ensuring end users of a software are represented in the product design and development process in order to provide an optimal solution for them. They work alongside Product, Design and Technology roles to ensure customer-centric, evidence-based decisions are made throughout the process.

The following duties are common:

- Conducting interviews with users to understand their needs and pain points;

- Conducting surveys to assess customer satisfaction and gather customer feedback at scale;

- Usability testing of design prototypes or early stage product builds to ensure the software is usable;

- Interpreting analytics data and other types of data to inform product design and development decisions;

- Producing visual artefacts for Product & Design to help inform the overall Product strategy, such as user personas, journey maps, customer workflows.


  • Great

Working Environment

  • Home office
  • In an office


  • Autonomy
  • Flexible working options
  • Meeting new people

Need to know

  1. 1.


    I work in Technology and I know nothing about programming or coding